Date: May 14, 2019

Location: IBM- 590 Madison Ave, NY, NY

Sponsor Firm: IBM


Panel Discussion and Q&A: 2019 Technology Symposium


Ayyesha Sachedina, Director, Innovation, Bank of America
Brian O’Keefe, IBM Editor-in-Chief, IBM Institute for Business Value
Carolyn Baird, Global Research Leader, Customer Experience & Design, IBM Institute for Business Value
Alarice Longergan, IBM Partner, Global Business Services, Digital Strategy & iX

Moderated by

Valerie Clark, Watson IoT & Industry 4.0 Global Collaboration Executive, IBM Global Business Services, Cognitive Process Transformation


IBM and the WBC hosted an exciting event, which covered an interesting discussion on disruptive technology forces, emerging consequences and provocative opportunities for Financial Services. Artificial Intelligence is a hot topic across many sectors of business today and is transforming the way we all look at data. The panelists discussed ways firms can acknowledge upcoming challenges and take action to propose solutions to improve the overall ‘client experience.’ The panel focused on digitization of not only front office products but revamping the entire front to back work streams to enhance client experience. The discussion covered client trends around real time solutions and how financial firms are looking outside the sector to gain insight on client interaction The event was very well attended & was followed by a networking session.